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Frequently Asked Questions

What forms of payment are accepted?
Visa, Mastercard and American Express debit and credit cards are accepted. Deposits in Oxxo, transfer in SPEI and Paypal are also accepted.
Within Mexico a banktransfer is possible to the indicated banc account.

Bank transfer:
The transfer must be made no later than 3 days after placing the order.
1. Make the transfer to the indicated bank account
2. Send us a photo or screenshot of your proof of payment to the email jule.thelabel@gmail.com with your name or order number so that it can be processed, otherwise we will not know who made the payment and your order  cannot be delivered.
3. Wait for the notification from us that the payment passed

 

What sizes do you manufacture?
The sizes that we handle are the european measurement (centimeters, XS, S, M, L).
Not all garments are available in all sizes. For more information and measurements of the exact sizes, visit the link below
https://julethelabel.com/pages/tallas-y-medidas

 

How do I exchange or return something?
For the reason that we want you to be a happy client of Jule - the label, if for any reason you are not satisfied with your purchase, we accept the change of the garment, fulfilling the conditions of the following link
https://julethelabel.com/pages/politica-de-cambios-y-devoluciones

 

What parcels do you use and what shipping destinations do you have?
Jule - the Label reaches the entire Mexican Republic through Estafeta, the shipping cost is $ 150 pesos regular (2-5 business days).

For international shipments the service is contracted with UPS or Fedex. The cost of shipping is paid to the customer and depends on the country and the C.P ..
On all international shipments, it is the customer's responsibility to pay customs costs that are incurred as a result of the shipment.

 

What is the time to process orders?
The time to process the orders depends on the availability of the garment. If it is available it is 2 business days, if it is not available, 7-14 business days are calculated (it depends on how much work you have) to produce the garment and prepare it for shipping.

If the purchase is made after 5 pm the order will be processed the next business day.

All weekend orders (Friday, Saturday and Sunday) will be shipped the next business day

 

What is the delivery time?
After the order is processed it will be shipped and the arrival time will be 2-5 business days for domestic shipments.

 

Do you offer wholesale prices?
Yes we offer wholesale sales, to learn more and know what products are available for wholesale write to jule.thelabel@gmail.com.